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Shipping & Return Policy

Delivery 

Items are delivered from Singapore. We ship internationally with priority delivery to Singapore. Delivery takes 3-7 working days and items will reach you within 3-7 working days.

Shipping fee is fixed at SGD3 for all orders in Singapore.

Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@vidaflow.store. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@vidaflow.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we have received and inspected your return, and you will receive your refund within 14 days. We will not be liable for additional time taken by your bank or credit card company to process and post the refund. The delivery charge incurred in the initial purchase will be refunded as well. However, the delivery fee incurred for your return of the package will not be compensated for. 

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